Benevity - Client Technical Support Specialist

• Experience: 1-2 years in a Client Support or Account Management role, with a proven track record of supporting enterprise-level (i.e. Fortune 100) clients in a technical and configuration capacity
• Client-Centric: Possess a relentless dedication to delivering quality results for clients, demonstrating strong analytical skills to understand and articulate both client needs and solutions
• Communication Mastery: Exceptional written and verbal communication skills, with the ability to effectively convey complex information in a clear and concise manner
• Problem Solver: A critical thinker with a knack for identifying both macro and micro-level solutions that enhance client support and Benevity’s offerings
• Technical Proficiency: Comfortable with technology, eager to question and investigate, with foundational knowledge in web content management. Additional technical skills are highly regarded
• Growth Mindset: An insatiable appetite for learning, improvement, and innovation, always seeking to elevate your expertise and contribute to Benevity’s evolving success
• Professionalism and Flexibility: High standards of professionalism, with a balanced approach to process adherence and adaptability in a dynamic environment
• Results-Driven: A proactive and resourceful individual who is committed to delivering on promises and fostering lasting relationships through exceptional performance
• Team Collaboration: A motivated self-starter who excels in both independent and collaborative team settings, influencing outcomes through strong relationships, expertise, and data-driven insights
• Desirable: Experience with B2B SaaS software, passion for non-profits,

As a Client Technical Support Specialist at Benevity, your mission is to ensure our clients can leverage our platform to its fullest potential through technical expertise, troubleshooting and configuration support. This role is essential for maintaining our leading edge in client satisfaction and technological advancement in the social impact space.

What you’ll do:

• Act as the primary contact for enterprise clients needing technical support with Benevity’s software, including troubleshooting, configurations, and optimizing features
• Assist clients through intricate technical setups, ensuring smooth integration of Benevity’s products into their existing systems and workflows
• Perform detailed analysis of client issues to pinpoint underlying causes and collaborate with internal teams to develop and implement effective resolutions
• Provide proactive recommendations on system configurations and enhancements to boost client program success and operational efficiency
• Keep thorough records of client interactions, technical issues, and resolutions to enhance the collective knowledge base for future support
• Collaborate with the product development team, channeling client feedback to influence future product features and functionalities tailored to client needs